Our Policies

SERVICE POLICY

Clifton Australia is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.

Standard delivery time frames are between 3-10 business days. Please specify if delivery is required sooner by selecting EXPRESS DELIVERY for an Express Delivery Surcharge between $5.00 & $10.00.

PAYMENT POLICY

Customers can only pay online with credit card through the Shopify payment system.

REFUND POLICY

Please choose your items carefully.  We do not give refunds or exchanges if you simply change your mind or make a wrong decision.

As our customer, you can choose between a credit or replacement, where on receipt the umbrella is faulty, damaged in transit, or the goods have been significantly described incorrectly on the Clifton trade website or catalogue, or the product received is different to the actual product purchased on the website or via the catalogue. 

SHIPPING AND DELIVERY

Clifton Australia delivers products Australia wide using Australia Post.

Orders are dispatched within 3 business days and shipping times are estimated at between 1-7 business days depending on your location within Australia.

All orders will be delivered Free-In-Store (F.I.S.) around Australia.

Express Deliveries will incur a $5.00 (plus GST) to $10.00 (plus GST) delivery fee. 

Australia Post Delivery:

All orders delivered by Australia Post are to your nominated address. If no one is available to sign for or receive the parcel, a "Pick up from Post Office" card is left.

If this delivery fails, and the parcel is not collected, then the parcel will be returned to us. A re-send fee of $25.00+GST will be required for us to re-send the order.

OUT OF STOCK POLICY

We make every effort to maintain our inventory and mark items “out-of-stock" or remove the item on our website.  Our new trade ordering site umbrella.com.au has LIVE integration with stock records, however from time to time stock may be showing as available when in fact we have run out of stock.  Should this happen, we will shall be in contact directly with you via e-mail to discuss your order.  In such cases, your options will include:

* Selecting an alternate product

* Opting for a "Back Order" and the item to be sent and charged at a later date

* Cancelling your order for that product or products

* Cancelling your full order

According to your selection, any refund or additional payment will be processed via your credit card used in the transaction.

RETAIL GUARANTEE

Clifton Australia offers a 24 Month Frame Warranty from the date of purchase on all Clifton products and a 12 Month Frame Warranty on all Bobbie J & Brellerz products. 

Wind damage, misuse or accidental damage does not constitute a faulty frame.

The consumer is directed on our website and on our swingtags to return the faulty products directly to us, HOWEVER if they wish to return the product to you (as their retailer) you may accept the product as faulty at your discretion (i.e. you believe it was not caused by wind damage, misuse or accidental damage) and if you accept the fault product and offer a replacement or refund, then please contact us to arrange a credit on your next order of the wholesale price you paid for the product.  All we shall require from you is a digital picture of the product and the fault so we can apply the credit.

SECURITY POLICY

When purchasing from Clifton Australia trade ordering website your financial details for your account are not transmitted and payment via credit card is secured by encryption technology.

If you have any questions regarding our security policy, please contact our customer support centre at sales@cliftonaustralia.com 

PRIVACY POLICY

Clifton Australia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our e-mail updates (if applicable) and to personalise your shopping experience with us; that's all. This Clifton Australia website uses Shopify to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from the Shopify order website cliftonCDU.com.au (Clifton Australia) only last while you’re browsing the website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the shopping cart provided, your IP address will be stored along with a transaction number that allows us to track your order.