Warranty

Clifton Australia offers a 24 Month Warranty from the date of purchase on all Clifton-branded umbrellas.

Damage from misuse or accidental damage does not constitute a faulty frame.

A 12 Month Frame Guarantee is also offered on Brellerz & Bobbie J umbrellas sold by Clifton Australia.

A purchase receipt may be requested to prove date of purchase.

The consumer is directed on our website and on our swing tags to return the faulty products directly to us, HOWEVER if they wish to return the product to you (as their retailer) you may accept the product as faulty at your discretion (i.e. you believe it was not caused by wind damage, misuse or accidental damage and that you sold it to them in the past 12 months).

If you accept the fault product and offer a replacement or refund, then please contact us to arrange a credit on your next order of the wholesale price you paid for the product.

All we shall require from you is a digital picture of the product and the fault so we can apply the credit.